Coldura currently delivers exclusively within the European Union.
Every order is carefully prepared and securely packed before dispatch. Once your order has been shipped, delivery is typically completed within 7 days, depending on the destination.
As soon as your order leaves us, you will receive a shipping confirmation together with tracking details so you can follow its journey.
Please ensure that all delivery information is correct when placing your order. While we do our best to ensure a smooth and timely delivery, occasional delays caused by couriers, public holidays, or circumstances beyond our control may occur.
For any questions regarding delivery, our team is always happy to assist.
RETURNS & REFUNDS
We want you to be confident in your Coldura purchase. If you change your mind, you may withdraw from your purchase within 14 days of receiving your order, without providing a reason.
To request a return, please contact us within the 14-day period and include your order number. Once your return request has been received, we will provide you with the necessary return instructions.
Return Shipping
For returns made under the 14-day right of withdrawal, the customer is responsible for the direct cost of returning the product, including appropriate packaging and transport.
As Coldura products are large and heavy, return transport costs may be significant and vary depending on your location.
Estimated return transport cost: [ADD ESTIMATED COST OR RANGE].
Products should be returned complete, including all supplied accessories and components, and securely packaged to prevent damage during transport.
You may inspect the product as reasonably necessary to determine its nature, characteristics and functionality. We reserve the right to reduce the refund if the product has lost value as a result of handling beyond what is necessary for such inspection.
Refunds
Once your return has been received and inspected, your refund will be processed to your original payment method.
The refund includes the purchase price and the cost of our standard delivery option. Any additional cost resulting from choosing a more expensive delivery method, such as express shipping, is not refundable.
We may withhold the refund until we have received the returned goods or you have provided evidence that the goods have been sent back.
Damaged, Defective or Incorrect Products
If your Coldura product arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible with your order details and photographs of the issue.
Where the product is defective or does not conform to your order, Coldura will cover the appropriate return or replacement shipping costs. Your statutory consumer rights and applicable legal guarantees are not affected by this policy.
For any questions regarding a return or refund, please contact us before sending your product back.